Refund & Canelation :
We offer and recommend Fit Guarantee products for first time buyers, whereby if you are not satisfied with the measurements we give free Remakes on these.
We always recheck the order before dispatching and also enclose a checking report
If our measurements differ from what you submitted we will replace the jeans/garment with a new one absolutely free of charge on return of the old jeans/garment for us to check, the customer just has to send the product at their cost, as these garments are custom made specially for you we do not provide any refunds, this also applies for pre-set sized (ready-sizes) garments as they too are custom made once ordered, the customer has to ship at our contact address at their cost.
The above applies to all our Garments including Jeans, shirts, Trouser and any more which is listed on our website.
From experience we have found out that if you measure yourself according to our instructions you cannot go wrong, you are used to wearing the ready made fit which are made and cut without keeping in mind your measurements, here we make according to more than 4 measurement of yours.
We already sell at highly discounted prices, even if you need to tweak your measurement once, you can always re-order again after changing your measurement profile , we do not add remake cost to the price hence always providing you the Best Value at a price none can match.
All our garments are hand cut and individually sewn, as a testimony with hand made products they may sometimes differ slightly with the measurements submitted, however as we check each product individually the difference will not be much.
Please note we cannot control customs duties of your country, duty if any has to be paid by you.
We are not responsible if any fabric goes out of stock, we will refund you if any order is placed and we do not have adequate stocks, this applies for single orders. We will not entertain any claims if multiple orders are placed for the same fabric on separate orders and we are not able to fulfill all or any one of them.
Our shipping period is usually faster than we claim, however if the order goes on hold due to a reconfirmation required or a fabric stock issue or any other reason no delay issues can be raised as all orders are custom made, our customer support team will assist you if the order is urgent.